Support & FAQ

In Lensora's private app storage on your phone. Nothing is uploaded. Use Share / Export on a document to send a PDF to Drive, email, WhatsApp or any other app.

No. Documents exist only on the device. If you uninstall the app, reset the phone or lose it, the documents are gone. Export anything important.

Swipe a document on the Home screen or use multi-select and tap Delete. This removes the PDF and page images, not just the entry. To remove all data, uninstall the app or clear its storage. Full steps are on the Delete your data page.

After a scan, on-device OCR reads the text and suggests a category: Business Meal, Office Supplies, Travel, Utilities, Groceries or Other. You confirm or change it on the save screen, and can change it later from the document screen. The Home tab has a category filter so you can pull up, for example, all Utilities bills in one tap. Imported PDFs can be categorized the same way.

Yes. Choose Lensora in Android's "Open with" sheet, or use Tools → Import PDF to add a file to your library.

A fair-use counter. One credit is used each time you scan or run a PDF tool. You get free credits every day, and you can earn more by choosing to watch a rewarded ad. Credits have no cash value and cannot be bought or transferred.

Either no ad is available in your region right now, or (in the EEA, UK or Switzerland) ads were declined in the consent form. You can review your choice under Tools → Privacy Policy → Ad privacy options. Check your internet connection and try again in a minute.

Credits are granted only when the ad network confirms the ad was completed. If the ad was closed early or failed to play, no credit is added. If this happens repeatedly, email us with the date and time.

In the app: Tools → Privacy Policy → Ad privacy options (shown where consent is required by law). On Android: Settings → Google → Ads to reset or delete your advertising ID.

To scan documents and read QR codes. The camera is active only on those screens, and images are processed on the device.

Only if you scan a Wi-Fi QR code and tap Connect to Wi-Fi. Android requires location permission before any app may join a Wi-Fi network. Lensora does not read or store your location and never uses it for ads. You can decline and use Open Wi-Fi Settings instead.

No. The app does not request or hold the microphone permission.

Place the document on a contrasting background, avoid shadows and hold the phone parallel to the page. You can adjust the corners manually before confirming the scan.

Text recognition works best on clear, well-lit scans. The category is a suggestion; tap it on the document screen to change it.

Update to the latest version from Google Play, then try again. If it persists, email us with the Android version, phone model and the steps that trigger it. Attaching a screenshot helps.